Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your use of the Concrete Indigo website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

1. General Conditions

Concrete Indigo reserves the right to refuse service to anyone for any reason at any time, to the extent permitted by law.

You agree not to use our products or services for any illegal or unauthorized purpose, or to violate any applicable laws or regulations.

2. Products & Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or change product descriptions and pricing at any time without notice.

We make every effort to display product details and colours accurately, however we cannot guarantee that your device’s display will accurately reflect the actual product.

3. Orders & Payment

By placing an order, you confirm that:

All information provided is accurate and complete
You are authorized to use the selected payment method

We reserve the right to cancel or refuse any order, including but not limited to cases of suspected fraud, pricing errors, or availability issues. If your order is cancelled after payment, a full refund will be issued.

4. Pricing & Taxes

All prices are displayed in the applicable currency and include or exclude taxes depending on your location, as required by law.

Customers are responsible for any customs duties, import taxes, or additional charges imposed by their local authorities.

5. Shipping & Delivery

Shipping times provided are estimates only and not guaranteed. Concrete Indigo is not responsible for delays caused by carriers, customs, or events beyond our control.

Risk of loss passes to the customer upon delivery.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

EU customers have a legal right to withdraw from their purchase within 14 days of delivery, in accordance with EU consumer law.

7. Intellectual Property

All content on this website, including but not limited to logos, designs, images, text, graphics, and branding, is the exclusive property of Concrete Indigo and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Concrete Indigo shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your statutory consumer rights under applicable law.

9. Accuracy of Information

We do not guarantee that all information on the website is error-free, complete, or current. We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

10. Third-Party Services

Our website may include links to third-party services. We are not responsible for the content, policies, or practices of any third-party websites or services.

11. Privacy

Your submission of personal information is governed by our Privacy Policy.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the European Union and the country in which Concrete Indigo operates, without prejudice to mandatory consumer protection laws.